Contact us at 731-425-8826 or workforce@jscc.edu to develop a training plan for your organization.
MFG-CL-101 | Effective Communication and Listening Fundamentals
Duration: 8 Hours Format: In-Person or On-Site Audience: Front-line Employees, Team Leads
Clear, accurate communication is the foundation of a safe and productive manufacturing environment. This course introduces participants to the core principles of workplace communication, covering written, verbal, and visual communication methods used on the shop floor. Participants will explore common communication breakdowns, generational communication gaps, best practices for shift handoffs, and strategies for ensuring information is understood and acted upon correctly.
Learning Objectives
- Identify the key elements of effective communication in a manufacturing setting
- Apply best practices for verbal communication during shift handoffs and daily operations
- Interpret written work instructions, safety notices, and production documentation accurately
- Recognize and reduce common communication errors that lead to defects or safety incidents
- Use visual communication tools such as labels, signs, and production boards effectively
MFG-CL-102 | Active Listening for Manufacturing Teams
Duration: 4 Hours Format: In-Person or On-Site Audience: All Manufacturing Employees
Misheard instructions and missed information are among the most preventable causes of errors on the plant floor. This course develops active listening skills tailored to the unique challenges of manufacturing environments — including noise, distraction, and time pressure. Participants will practice techniques for confirming understanding, asking clarifying questions, and demonstrating attentiveness in team settings.
Learning Objectives
- Define active listening and explain its importance in a manufacturing context
- Apply techniques for maintaining focus in high-noise or fast-paced environments
- Use clarifying questions and restatement techniques to confirm understanding
- Recognize barriers to effective listening and develop strategies to overcome them
- Demonstrate listening behaviors that improve team communication and reduce errors
MFG-CL-103 | Cross-Functional Communication in Manufacturing
Duration: 8 Hours Format: In-Person Audience: Supervisors, Group Leaders, Dept Managers
When production, quality, maintenance, and logistics teams fail to communicate effectively, the result is delays, defects, and frustration. This course equips supervisors, group leaders, and managers with the skills to communicate clearly across departments, facilitate productive meetings, and create systems for consistent information flow between shifts and functions.
Learning Objectives
- Identify common communication breakdowns between departments and their operational impact
- Facilitate effective cross-functional meetings using structured formats and agendas
- Develop inter-shift communication protocols that ensure continuity of information
- Apply escalation procedures to communicate urgent issues through appropriate channels
- Build collaborative relationships across departments through proactive communication practices
MFG-CL-105 | Written Communication on the Shop Floor
Duration: 6 Hours Format: In-Person or Online Audience: Group Leads, Supervisors, Team Leads
Supervisors are frequently required to produce written communication — from incident reports and corrective action documents to shift notes and emails. This practical course builds the writing skills supervisors need to communicate clearly, professionally, and accurately. Emphasis is placed on real-world manufacturing documents and scenarios.
Learning Objectives
- Write clear and accurate incident and near-miss reports using standard formats
- Document corrective actions, observations, and shift notes with appropriate detail
- Compose professional emails to management, HR, and other departments
- Apply plain-language writing principles to instructions and procedural documents
- Proofread and revise written communication for clarity, accuracy, and completeness
